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2 小时
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
3 小时
Found Business Banking Review (2024): Is it a Trustworthy Bank?
Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small ...
3 小时
Firefox Update Patches Exploited Vulnerability
Investigation of the use-after-free vulnerability is ongoing, but users can update the Firefox browser now for a fix.
3 小时
7 Surprising Things ASR Call Center Technology Does Well
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers ...
4 小时
Is Automated IVR Testing Reliable? Yes, With Oversight
IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...
6 小时
Cybersecurity Awareness Lags as Global Workforce Engages in Risky AI Practices
A recent report has revealed errant cybersecurity behaviours in Australia, including employees sharing company data with AI ...
6 小时
The Internet Archive Breach: Over 31 Million User Accounts Exposed
The Internet Archive, a non-profit digital library best known for its Wayback Machine, has disclosed a major data breach ...
6 小时
APAC Concerns Grow Over Foreign AI Monopolies, Competition
Japan and South Korea investigate foreign AI dominance, reflecting APAC's growing concerns about competition in AI markets ...
5 小时
Deepfakes Can Fool Facial Recognition on Crypto Exchanges
The crypto exchanges’ facial recognition tests require brief proof that the person is present in front of the camera. The ...
8 小时
Making an IVR Recording Is Easy: Here Are 4 Places to Start
You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few ...
TechRepublic
1 天
AMD Reveals Fleet of Chips for Heavy AI Workloads
From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors. AMD announced the upcoming release of its most ...
1 天
11 Marketing Budget Templates That Cost Nothing
Discover the best free marketing budget templates for Smartsheet, monday.com, ClickUp, Google Sheets, and Excel.
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